Service Fulfilment Policy

1. Nature of Our Services

Alpha Vulcan FZCO is a technology and creative services company. We provide:

• Digital products and SaaS platforms
• Software development services
• AI solutions and implementations
• Design and creative services
• Consulting and advisory services

2. SaaS Platform Access

For our SaaS products:

• Access is granted immediately upon successful account creation and payment confirmation
• Login credentials are sent to your registered email address
• Access remains active for the duration of your subscription period
• Service level commitments are as specified in individual product documentation

3. Custom Project Delivery

For custom development and design projects:

Milestone-Based Delivery

Projects are typically delivered in agreed milestones. Each milestone includes:

• Clear deliverables and acceptance criteria
• Review and feedback period
• Revisions as specified in the project agreement
• Sign-off before proceeding to next milestone

Delivery Channels

• Secure Links: Protected download links for files and assets
• Email: Documentation and smaller deliverables
• Cloud Storage: Shared folders on Google Drive, Dropbox, or similar platforms
• Code Repositories: GitHub or GitLab for source code delivery
• Deployment: Direct deployment to your infrastructure as agreed

4. Consulting & Advisory Services

Consulting services are delivered through:

• Video conferencing sessions (Zoom, Google Meet, or Teams)
• Written reports and documentation
• Presentations and recommendations
• Email communications

5. No Shipping Charges

As all our services and products are digital, there are no shipping charges, handling fees, or physical delivery costs associated with our offerings.

6. Delivery Timelines

Delivery timelines vary by service type:

• SaaS Access: Immediate upon payment
• Design Projects: As specified in project agreement (typically 2-8 weeks)
• Development Projects: As specified in project agreement
• AI Solutions: Varies based on complexity (pilot to full implementation)

Specific timelines are communicated and agreed upon before project commencement.

7. Communication During Fulfilment

Throughout the fulfilment process, we maintain regular communication through:

• Email updates on project progress
• Scheduled check-in calls
• Project management tools (when applicable)
• Dedicated point of contact for each project