Privacy Policy

1. Who We Are

Alpha Vulcan FZCO ("Alpha Vulcan", "we", "us", or "our") is a Dubai-based technology company registered in the United Arab Emirates. We operate through our website at alphavulcan.com, our SaaS platforms, mobile applications, and related services.

Contact Details:
Alpha Vulcan FZCO
Dubai, United Arab Emirates
Email: info@alphavulcan.com
Phone: +971 50 998 4680

2. Scope

This Privacy Policy applies to all personal data collected through:

• Our website (alphavulcan.com)
• Our SaaS platforms and products
• Our mobile applications
• Customer support interactions
• Business communications

3. Data We Collect

We may collect the following categories of personal data:

Identification Data

Name, email address, phone number, company name, job title.

Contact Data

Billing address, business address, communication preferences.

Technical Data

IP address, browser type, device information, operating system, usage logs.

Usage Data

How you interact with our services, features used, pages visited.

4. Legal Bases for Processing

In accordance with UAE Personal Data Protection Law (PDPL) and applicable regulations, we process your data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: When processing is necessary to fulfill our contractual obligations
• Legal Obligation: When we must comply with legal requirements
• Legitimate Interest: When we have a legitimate business interest that doesn't override your rights

5. How We Use Your Data

We use your personal data to:

• Provide and maintain our services
• Process transactions and send related information
• Respond to your inquiries and support requests
• Send administrative messages and updates
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

6. Your Rights

Under UAE PDPL and applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@alphavulcan.com.

7. Data Sharing

We may share your data with:

• Service Providers: Third-party processors who assist in our operations
• Payment Processors: Stripe, Telr, or other payment gateways for transactions
• Cloud Providers: For data storage and processing
• Legal Authorities: When required by law

We do not sell your personal data to third parties.

8. International Transfers

Your data may be transferred to and processed in countries outside the UAE. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary based on data category and purpose.

10. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

11. Children's Data

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. App-Specific Privacy

Individual applications may have specific data collection practices. Please refer to in-app privacy notices or contact us for details about specific products.

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.